Privacy policy

Information we collect

When you submit an order request, we collect the selected trailer and request type, your name, email address, telephone number, Canadian billing and delivery addresses, optional note, and the time you accepted the request terms. We also retain the order number used as the payment reference, status, quoted delivery details and acknowledgement, and administrator-entered records of manual payments, refunds, cancellation, and completion.

The website does not collect bank-account credentials or process payments. Supabase and the website host may process technical request information such as IP address, browser or device details, request time, and security events as needed to deliver and protect the service. Staff authentication events and administrator activity records are also retained for access control and audit purposes.

How we use information

We use this information to review order requests, contact customers, provide payment or fulfilment instructions manually, confirm reservation payments, manage inventory, prepare and acknowledge delivery quotes, issue refunds, complete orders, maintain accounting records, protect the service, and keep an auditable history of administrator actions.

Consent and limiting collection

Order information is collected when you choose to submit a request and accept the displayed terms. We limit the form to information needed for the order and fulfilment workflow. Information is not sold. It is not used for marketing unless a separate express-consent process is approved and implemented later.

Optional Google Analytics and Google Ads measurement remain off unless you select “Accept measurement.” You may decline and continue using the website. You can review or change this choice at any time using the “Cookie settings” button.

Analytics and advertising measurement

If you consent, Google Analytics helps us understand how visitors use the website, such as pages viewed, general device and browser information, approximate location, and interaction timing. The Google Ads destination helps verify the site tag and measure advertising results when approved conversion actions are configured. Advertising storage, ad personalization, and Google Signals are disabled in this implementation. Google may process measurement information outside Canada. See Google’s privacy policy for details about its processing practices.

Live chat

Chatway provides the optional live-chat widget. When the widget loads or you use it, Chatway may process technical details needed to provide the service, the page visited, and any message or contact information you choose to submit. Do not send banking details, payment instructions, passwords, or other sensitive information through live chat. Chatway may process information outside Canada. See Chatway’s privacy policy for details about its processing practices.

Browser storage

The website stores your measurement choice in local storage so it can respect that choice on later visits. If you accept measurement, Google Analytics may set first-party measurement cookies; declining later triggers a best-effort removal of those cookies and prevents further measurement consent. The public order-confirmation page temporarily uses session storage in the same browser tab so it can display the submitted order number and next steps. Closing the tab clears that browser-held confirmation. The protected staff area uses Supabase-managed browser storage to maintain authorized staff sessions.

Service providers and processing location

Supabase provides the hosted database, authentication, Storage, and server-function services used by this application. Hostinger provides website hosting for this application. These providers may process or store information outside your province or outside Canada, where it may be subject to the laws of the place in which it is processed.

Disclosure and access controls

Public catalogue visitors can see only published, available trailer information and approved images. Customer order and fulfilment records are not public and are restricted to the authorized administrator workflow. Remote image source addresses and operational records remain private. We may disclose information when required by law or as necessary for the service providers described above to operate the application.

Retention and deletion

Retention for uncompleted or declined order requests is configurable, but deletion remains disabled until the owner approves an exact period. Completed transaction, payment, refund, and related accounting records are designed around the current six-year Canada Revenue Agency record-keeping baseline, subject to final legal review. Security and operational-log retention is also configurable and pending production approval.

The current system does not run an automatic deletion job. Once approved retention periods expire, records should be securely deleted or anonymized where permitted, while records subject to legal, accounting, security, or dispute obligations must be retained as required.

Safeguards

The application uses private database tables, row-level security, restricted administrator functions, private file storage, audit history, and transport encryption provided by the service platform. No safeguard eliminates all risk.

Your questions and requests

To ask about personal information or request access or correction, email support@allprosupertrailerstore.com, call +1 (509) 393-0555, or write to:

Identity and authority may need to be verified before a request is completed. Legal obligations may require some records to be retained.

Changes to this policy

Material changes will be reflected on this page with an updated effective date before they apply. Where a change requires new consent, that consent will be requested separately. This draft still requires legal review and final retention periods before production launch.