Customer information
Return and refund policy
This policy explains the current manual cancellation and refund process for trailer order requests and reservation payments.
Order requests
Submitting an order request does not complete a sale, reserve a trailer, or collect payment. Staff first reviews availability and provides the approved manual payment instructions.
Refundable reservation payment
The minimum reservation payment is 20% of the trailer purchase price. An administrator may set a higher percentage for a particular trailer before payment instructions are provided. A confirmed reservation payment is refundable and is credited toward the trailer purchase price.
Requesting a cancellation or refund
Email support@allprosupertrailerstore.com or call +1 (509) 393-0555 and provide the unique order number. An authorized administrator reviews the order, confirms the payment record, and handles the cancellation, refund, and inventory release manually.
Return window
A return may be approved when it is requested within 14 days after the trailer was delivered. Contact customer care before attempting to transport a trailer for return. The website does not issue automatic return authorizations or refunds.
Return condition
A trailer cannot be returned if parts are missing or if inspection shows wear caused by the customer. Staff reviews the trailer's condition before approving and completing a return.
Delivery and other amounts
Questions about delivery charges, applicable taxes, or other amounts connected with a cancellation or completed order are reviewed by staff for the specific transaction. The website does not calculate or promise those adjustments automatically.
Policy scope
This storefront currently offers trailers. It does not currently publish a return process for trailer parts, truck caps, accessories, or special-order merchandise.