Shipping policy

1. Canadian delivery destinations

Every new order requires delivery to an eligible street address in Canada. Pickup and standard international shipping are not offered for new orders through this website.

Delivery availability may vary for remote, northern, island, or other locations where standard freight service is limited. Contact us before ordering for a remote or special-service location so staff can confirm carrier availability.

A complete street address is required. Trailers cannot be delivered to a P.O. box, and the delivery location must be accessible to the selected carrier.

2. Delivery pricing and quote approval

Delivery cost is calculated for the specific trailer and destination. The quote may reflect the trailer dimensions and weight, delivery postal code, residential or commercial service, route, carrier requirements, insurance, appointment service, and other applicable carrier charges.

The website does not automatically calculate the delivery charge. Staff reviews the order details and provides the final delivery amount for approval. The amount becomes part of the agreed order total only after the customer has reviewed and acknowledged it.

3. Handling and shipping time

Order handling takes 1–7 days. After handling, shipping takes approximately 15 days. These timeframes are estimates rather than guaranteed delivery dates.

Weather, carrier congestion, road conditions, freight-terminal scheduling, remote destinations, incorrect addresses, and events outside our reasonable control may cause delays.

4. Freight delivery

Trailers may be delivered by an appropriate freight or transport carrier. The delivery arrangement may require an appointment, signature, accessible delivery location, and safe unloading assistance. Staff confirms the applicable delivery arrangement for each order.

Installation, moving a trailer into a building, packaging removal, or other additional services are not included unless staff confirms them in writing for the order.

5. Order processing

Submitting an order request does not reserve a trailer, and no online payment is collected. Processing continues after required address review, delivery-quote acknowledgement, and manual payment confirmation. Applicable taxes, if legally required, are confirmed before final payment.

Staff may contact the customer to confirm the destination, access conditions, or an appointment telephone number before delivery.

6. Shipment information

Shipment or tracking information is provided after carrier acceptance when tracking is available. Freight tracking may use a shipment, PRO, or bill-of-lading number and may require communication with the freight terminal.

If tracking has not updated for several business days or the estimated delivery period has passed, contact us with the order number so staff can review the shipment with the carrier.

7. Address changes and access

Customers are responsible for providing a complete delivery address, telephone number, and relevant access information. Contact us immediately if an address must be corrected. An address change cannot be guaranteed after the carrier has received the shipment.

Additional carrier charges resulting from a customer-requested address change, missed scheduled appointment, redelivery, reconsignment, or inaccessible location will be reviewed with the customer before they are added to the order.

8. Delivery inspection

Inspect the visible trailer condition before signing a freight delivery receipt. If damage is visible, describe it on the carrier receipt, photograph the trailer and any packaging, and retain copies of the documents.

Contact us as soon as possible, preferably within 48 hours, if a delivery is damaged, incomplete, or incorrect. Keep all available packaging and do not install, repair, paint, or modify the trailer while the issue is being reviewed. These inspection instructions do not replace rights described in the Return and Refund Policy.

9. Delays, missing shipments, and refused delivery

We will assist with a carrier trace or claim when a shipment appears lost or materially delayed. Replacement inventory may not be available because trailers can be limited-quantity units.

Do not refuse delivery solely because packaging has minor cosmetic marks. If significant damage is visible, document it with the carrier and contact us before refusing delivery whenever practical.

10. Questions

For questions about delivery for a particular trailer or order, email support@allprosupertrailerstore.com or call +1 (509) 393-0555 during the published sales hours. Have the stock number or order number ready.